RUDOLF Products meet the highest quality standards.
If, nevertheless, a Quality Investigation should be necessary, our competent team will look after and process your request as soon as possible.
You will find our detailed warranty policy as well as the premises for resending products in the document below:
Before dispatching the goods, please contact us; thus unnecessary expenses can be avoided. Our Customer Service and our colleagues from the Complaint Department will deal with your request with high priority.
Now please proceed as follows:
- Download the form below and save it on your computer
- Fill in the form and save the entered data
- Send the duly completed form to your contact person in our Customer Service or to: sales[at]rudolf-med.com .
You will receive an answer from us with an RMA Number (Return Material Authorisation Number) as soon as possible.
As the RMA Number serves to identify, quickly process and trace back your reshipment, please write the RMA Number clearly visible on your reshipment packaging.
- For the protection of our colleagues we kindly ask you to send us the products in reprocessed and sterilized condition with a corresponding proof.
Thank you very much in advance for your kind understanding and co-operation.