Warranty and Premises for the Return of Products 


RUDOLF Products meet the highes quality standards. 

If due to any reasons it should become necessary to send our products back, our Customer Service Team will take care and process your request as quickly as possible.

You will find our detailed warranty policy as well as the premises for crediting returned products in the documents below:

Please contact us before dispatching the goods, thus we can avoid unnecessary costs from the very beginning.

Now please proceed as follows:

  • Download the form below and save it on your computer
  • Fill in the form and save the entered data
  • Send the duly completed form per e-mail to our Customer Service


The e-mail address of our Customer Service is: .

After receiving the form we shall send you an answer respectively an RMA Number (Return Material Authorisation Number) as soon as possible.  

As the RMA Number serves the identification, the fast processing and tracing back of your reshipment, please write the RMA Number
clearly visible on your reshipment packaging. Thank you very much.