RETURN OF PRODUCTS FOR QUALITY INVESTIGATION

Warranty and Request for Quality Investigation (RQI)

 

RUDOLF Products meet the highest quality standards. 

If, nevertheless, a Quality Investigation should be necessary, our competent team will look after and process your request as soon as possible.

You will find our detailed warranty policy as well as the premises for resending products in the document below:

Our colleagues from the Complaint Department are at your entire disposal - e-mail: complaint@rudolf-med.com .


Please contact us before dispatching the goods; thus unnecessary expenses can be avoided.

Now please proceed as follows:

  • Download the form below and save it on your computer
  • Fill in the form and save the entered data
  • Send the duly completed form to the e-mail address indicated above.


You will receive an answer respectively an RMA Number (Return Material Authorisation Number) as soon as possible.

As the RMA Number serves the identification, the fast processing and tracing back of your reshipment, please write the RMA Number clearly visible
on your reshipment packaging.

For the protection of our colleagues we kindly ask you to send us the products in reprocessed and sterilized condition.

Thank you very much in advance for your kind understanding and co-operation.